FAQ

Starter Genie, Silver Genie, Gold Genie, and Platinum Genie. A higher tier already includes every tier under it, and you pay one monthly fee for the tier you currently hold.

The upgrade price is the destination entry price minus the entry price you already paid. Upgrades do not pay Fast Start again, and they do not reset academy progress or saved plans.

At month close, the fee is taken once from Fast Start and then from levels 1 through 6. Residual income is not used. Any remainder is a bank debit. The first fee is not collected at checkout.

No. Published amounts are arithmetic from the October 2, 2026 plan. They show what a qualified, active seat is paid when a sale happens. They are not a forecast of your income.

After all 50 lessons are passed at 80% and the 25-question final is passed at 80%. The certificate records course completion. It is not a license or a professional credential.

No. The tier discount applies to retail products only. A membership package is checked out by itself so the entry or upgrade price stays exact.

Open a ticket from the back office. Cassie, the concierge, can explain published rules and will suggest a ticket when a person needs to look at an account. She does not take card numbers or passwords.